Service Desk Specialist

Posted: 11/24/2019

Due to rapid growth, our client is in need of a Service Desk Specialist to join their team. An attractive culture and an excellent location in the Urbandale area are just a couple of benefits this company has to offer. In this role, you will install, modify and repair computer hardware and software. This is a short-term contract opportunity with the potential to convert to full-time. It’s a chance for you to work for a company that invests heavily in its technology. If this seems like a role suited for you, connect with us today!

Responsibilities:

  • Install, modify, and repair computer hardware and software
  • Prioritizing incoming incidents and service requests
  • Create and update ticketing system
  • Document IT processes and procedures

Requirements:

  • Associates degree or technical aptitude required
  • 1+ years of service desk or help desk experience required
  • Effective communication and customer service skills
  • Positive attitude and ability to thrive in a team environment