Business Roundtable

An Ounce of Prevention:

Quality basics to improve customer experience and enhance profitability

Does the adage "An ounce of prevention equal a pound of cure" apply to business?  This presentation will provide a case study on the implementation of a quality program to focus improvement on customer experience while at the same time, enhancing profitability.  It will provide a real-life example, along with real-life results.  The goal of the presentation is to show that quality improvement, even at its most basic level, can have significant positive impacts to a company's success.  At the end of the presentation, the audience will have been exposed to a basic quality improvement tool that they will be able to easily implement within their business.

Presenter, Casey Patton with Bartlett & West partners with businesses and communities to build smarter, stronger and more connected infrastructure.  From railroad GIS to industrial parks and city planning, they provide innovative technology and engineering solutions to clients nationally.

7:45 am - Check-in & Networking

8:00 am - Program

9:00 am - Adjourn