Call Center Representative-Health Insurance (41981)

Are you ready to be part of a dynamic, rapidly expanding organization that values your growth and development? We are seeking a motivated Call Center Representative-Health Insurance to deliver exceptional customer experiences while building a rewarding career. As a Call Center Representative, you’ll play a key role in supporting our customers, solving problems, and driving satisfaction—all while working in an environment that fosters professional advancement and continuous learning. If you’re passionate about helping others and eager to grow with a company on the rise, we want to hear from you!

Work model:

• On-Site
• Monday-Friday
• 8-hr shift between 7:00 AM – 6:00 PM

What you will do:

• Handle inbound telephone calls and document all interactions
• Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email in an easy-to-understand manner
• Research customer inquiries and follow up with customers as needed via email or outbound phone calls
• Respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer
• Request additional/missing information from the customer via written or verbal communication
• Document client issues and escalate issues to the appropriate parties to resolve
• Ability to troubleshoot basic website errors/questions
• Assist with L&H or P&C insurance policy questions
• Ability and flexibility of working a scheduled day
• Assist customers with payments and payment-related questions, policy changes, explaining coverages and rate changes, etc.

What you will need to be successful:

• High school diploma, or equivalent
• Bachelor’s degree preferred
• 1 year of call center experience
• Strong communication skills, especially over the phone – ability to build rapport with callers quickly
• Good computer skills, experience using multiple screens and applications at the same time