Customer Care Specialist- 45869

One of our well-established clients is looking for an experienced Customer Care Representative to join their team. Join this well-respected company and earn annual bonus rewards, 401(k) match, and PTO. The ideal candidate for this role will be able to remain calm and unbiased during conversations regarding abuse, divorce, and child custody and will thrive on helping those individuals find the assistance they need. If you have previous customer experience, strong MS knowledge, and are eager to learn, apply today!

• Hybrid
• Standard weekly shifts are (3) 8:30 AM - 5:00 PM CT; (1) 7:00 AM - 3:30 PM CT; (1) 10:30 AM - 7:00 PM CT 

• Answer roughly 40-50 calls from customers and transfer accordingly
• Enter data into company-specific system 
• Distribute emails to appropriate team members
• Input information from email into the system
• Communicate with the internal team as needed

• 1 year of call center experience
• HS diploma or GED required
• Strong sense of urgency
• Professional written and verbal communication skills
• Capacity to remain calm and professional during difficult conversations (specifically divorce, physical abuse, child custody topics)