Dispatcher

NOTE: This job was posted to the West Des Moines Chamber Job Board by one of our member businesses and is not a job available at the West Des Moines Chamber.

About the job
Job Details

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Efficiently assign, schedule, and escalate service tickets company-wide.
Provide front line customer service via incoming calls
Drive excellent customer service by providing detail oriented oversight of ticket communications and scheduling.
Build working inner-company partnerships to ensure a successful cross-department service delivery model.
Demonstrate basic technical expertise for efficient ticket assignment.
Contribute to the TBU strategic and tactical business model.
Other duties as assigned

Education, Training, And Experience

4 + years of customer service experience
2 + year of dispatching experience

Preferred

Associates degree or appropriate certifications and 1 year of professional experience in an IT or Telecommunications related field

Required Skills

Interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional, timely and courteous manner.
Good written and oral communication skills
Effective analytical and problem-solving skills
Ability to perform a variety of tasks, often changing assignments on short notice
High level knowledge of a wide variety of technologies

Working Conditions And Physical Requirements

 Indoor work primarily in the company office environment
 Frequent utilization of manual dexterity and visualizing of computer screen
 Occasional bending, carrying, squatting, twisting and lifting up to 60 pounds independently
 Occasional travel by vehicle and air, with some overnights