Patient Access Representative

NOTE: This job was posted to the West Des Moines Chamber Job Board by one of our member businesses and is not a job available at the West Des Moines Chamber.

About the job
Area of Interest: Patient Services
FTE/Hours per pay period: 1.0
Department: Patient Access
Shift: Full-time 11:30am-8pm, Full-time 11pm-7am, or Full-time 3pm-11:30pm
Job ID: 178519

Overview

Shift Options: 

 Full-time 3pm-11:30pm Monday-Thursday & every other Saturday & Sunday (Lutheran)
 Full-time 11pm-7am Monday, Wednesday, Thursday, Friday (Methodist)
 Full-time 11:30am-8pm Monday, Wednesday-Friday & every other Saturday & Sunday (Methodist)

We’re seeking a Patient Access Representative to support a smooth, accurate, and welcoming experience for patients and visitors. This role plays a key part in patient admission, registration, insurance verification, and scheduling, ensuring every interaction is efficient and compliant with financial and insurance requirements.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

Expect paid time off, parental leave, 401K matching and an employee recognition program. 
Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. 
Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. 

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Accurately collect, analyze, and record demographic, insurance, financial, and clinical data in the system, ensuring all required documentation is complete. 
Maintain strong knowledge of insurance plans and verification processes. 
Answer and route phone calls professionally; take accurate messages. 
Educate patients on financial obligations, including point of service (POS) collections and estimates. 
Assist with patient selfservice registration processes. 
Monitor and manage multiple work queues to ensure timely workflow. 
Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate 
Schedule walk in procedures and collaborate with central scheduling regarding other needs 

Qualifications

Education:

High School Diploma or equivalent. 

Experience:

At least two years of customer service or healthcare related experience is preferred. 

License/Certification:

None