Patient Experience Representative - Float (Full-Time)

NOTE: This job was posted to the West Des Moines Chamber Job Board by one of our member businesses and is not a job available at the West Des Moines Chamber.

About the job
Wondering what a day in the life of a Patient Experience Representative in our Float Pool at The Iowa Clinic might look like?

 Arrive at work in the morning - no night shifts here! 
Floats between Ankeny, West Des Moines, Waukee, Urbandale an Downtown locations
 Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes. 
 This position will also serve as a resource to registration, scheduling and clinical staff. 
 Strives to create The Iowa Clinic Experience with each interaction. 
 Leave in the evening – hooray for working standard clinic hours!

This job might be for you if you have…

Qualifications

 High School diploma or equivalent required. 
 Medical Experience in a medical office setting preferred. 
 Highly motivated to work in a healthcare setting. 

Bonus points if…

 You love exceeding people’s expectations. 
 You enjoy having fun where you work
 Finding meaningful connections is what you live for

Know someone else who might be a great fit for this role? Share it with them!

What’s in it for you?

 One of the best 401(k) programs in central Iowa, including employer match and profit sharing
 Employee incentives to share in the Clinic’s success
 Generous PTO accruals and paid holidays. 
 Health, dental and vision insurance
 Quarterly volunteer opportunities through a variety of local nonprofits
 Training and development programs
 Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
 Monthly departmental celebrations, jeans days and clinic-wide competitions
 Employee rewards and recognition program
 Health and wellness program with up to $350/year in incentives
 Employee feedback surveys
 All employee meetings, team huddles and transparent communication