Annuity Serices Manager

JOB SUMMARY

The Annuity Services Manager is responsible for managing the operations and relationships between the Annuity third party administrator and Wellabe as the annuity product owner for the organization.

ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Manage key operations between third party administrator and Wellabe.
• Manage third party team(s) including relationships, satisfaction, expectations and accountability.
• Responsible for addressing operational issues, questions, and discrepancies related to annuity accounts.
• Responsible for addressing issues or complaints with third party, including using authority to challenge situations when necessary.
• Manage vendor relationships and expectations.
• Analyze data from third party administrators to ensure quality and service levels are being met.
• Build and maintain strong internal partner relationships within product distribution.
• Remain updated on various annuity products and features.

Performs other related duties as necessary or assigned.

SUCCESS PROFILE
Knowledge, Skills, and Abilities

• Demonstrate the Wellabe core competencies of change, communication, customer focus, financial acumen, innovation, teamwork, critical thinking, and decision making. For a full description of each competency, please visit wellabe.com/core-competencies.
• Embrace and foster a diverse and inclusive culture that aligns with our commitment to THRIVE Toolkit: We are building resources for employee reference, including a diversity driven book club, leadership training, and a culture of betterment philosophy. Hear: Every employee has a voice. We listen with attention to gain knowledge and to understand. Respect: We empower people by respecting and appreciating their differences. Inclusion: We support a collaborative workforce that promotes belonging and respect that increases participation and contribution from all employees. Value: All employees are appreciated for their uniqueness. Equity: For all.
• Demonstrate an Agile mindset* of trust, teamwork, and transparency and capability to implement agile tools into daily work, allowing for quick adaption to change. (*An agile mindset is the set of attitudes supporting an agile working environment including trust, teamwork, transparency, respect, improvement, ongoing learning, pride in ownership, focus on delivering value, and the ability to adapt to change.)
• Embrace our culture of betterment, which surrounds the question: Does this decision fit with our mission and core values while enhancing the outcome for our customers, our business, and our associates.
• Strong understanding of annuity operations including on boarding of agents with understanding of agent requirements before selling a policy, issuance of annuities and demonstrates good judgement on suitability exceptions, payment of commissions, administration of policies, etc.
• Capacity to work independently with minimal supervision, showing a proactive approach to tasks and responsibilities. Demonstrated ability to set and achieve ambitious goals with a proactive approach.
• Manage and allocate resources efficiently, balancing priorities and adjusting assignments as needed to meet project requirements and objectives.
• Attention to detail and compliance oriented.
• Extremely strong communication and interpersonal skills.
• Propensity for making data-based decisions.
• Ability to multi-task and prioritize.
• Must be able to handle customer interactions with confidence and tact.
• Ability to leverage motivation to inspire and lead others.
• Excellent organizational and time management skills.
• High level proficiency in Microsoft office.

EDUCATION AND EXPERIENCE

Education

• Bachelor’s degree in business administration, Operations Management, or related field. Combination of education and/or relevant work experience may be accepted in lieu of degree.

Experience

• 5+ years of experience in Annuities.
• 5+ years of experience working in insurance operations with a background in finance, insurance, or actuarial science.
• Prior vendor management experience.