Program Coordinator

Reports to: Operations Director 

Classification: Full-time, Salaried: $50,000-$60,000 annually 

Location: Greater Des Moines 

To apply: Send letter of interest and resume by 01/07/2025 to: Jess@CultureALL.org  

Overview 

CultureALL values the diversity of our community. You'll see us in schools, the workplace, and wherever people gather. The experiences we provide invite Iowans to participate in cultural traditions, which lead to greater appreciation for the diversity around us. Our ultimate goal is to elevate our behaviors and attitudes to a higher level of acceptance and collaboration. 

Position Summary 

As the Program Coordinator, you will work closely with the Program Director to coordinate programs, ensuring a high quality of service and collaborating for business expansion. We are excited for you to get to know the 80+ Ambassadors and Open Book Storytellers  in CultureALL’s network who represent 35+ cultures. You will collaborate with these Ambassadors through the scheduling process to present workshops that are transformative. Through this process, you will document detailed records about each client communication and booking with impeccable accuracy. You will also recruit new Ambassadors and assist with coordinating their training and development. The clients you will serve and support include schools, older adult living communities, businesses, libraries, festivals, and more. These clients will rely on your guidance to produce programmed events that leave everyone feeling like they belong.  

CultureALL serves 50,000+ people each year with a small staff of seven people. We work collectively to identify our annual and quarterly goals, we support each other in accomplishing those goals, and we hold each other accountable for getting the work done. We are eager for you to join us in this vital role of sharing cultures so Iowa becomes more welcoming, inclusive, and prosperous. 

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Responsibilities: 

75% Scheduling 

• Consult with K-12 educators, community representatives, and corporate clients to create cultural experiences tailored to their needs 
• Schedule workshop sessions and other program-related events aligned to client’s budget
• Build custom schedules for multicultural events
• Enter event and communication details into Salesforce
• Use both templated and personalized messaging to communicate with clients,  contractors, and other stakeholders, ensuring all pertinent program-related content is communicated efficiently and effectively

25% Program Quality 

• Follow up with clients to exchange data, photos, and anecdotes from recent programs 
• Routinely survey clients, contractors, and participants and report feedback weekly
• Partner with Program Director to evaluate data to identify trends to improve programs and services
• Build and strengthen relationships with clients, community partners, and contractor network

Minimum Qualifications 

• Prior experience with scheduling required 
• Adaptable, flexible, and positive in dynamic environments
• Highly motivated to serve CultureALL’s mission 
• Aligned with CultureALL’s values 
• Efficient with task management in order to complete weekly and quarterly goals with ability to utilize incoming information to determine priorities and manage dynamic workload
• Highly professional - with integrity, optimism, energy, and a spirit of collaboration 
• Detail-oriented with outstanding organizational skills 
• Self-disciplined to work independently to complete administrative tasks and recordkeeping with accuracy and timeliness 
• Expert communicator who can balance professionalism and genuine connection with comfort utilizing all modes of correspondence 
• Enthusiastic about contacting new and existing clients, especially in the K-12 education system
• Committed to understanding concepts related to culture, diversity, equity, and inclusion \
• Experienced with software for word processing, spreadsheets, slide presentations, and CRM databases (Salesforce) 
• Efficient in overcoming barriers with ability to offer suggestions and solutions by leveraging learning and resources
• Valid driver's license with reliable transportation

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Benefits 

• Paid Vacation 
• Developmental Opportunities
• Health Insurance Option
• Hybrid/Flexible working environment
• Paid Holidays
• The CultureALL office is closed on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after, Christmas and the day before or after (to be determined by the Executive Director). All observed holidays can be flexed for alternative dates based on employees’ personal practices. Martin Luther King Jr. Day and Juneteenth are observed and each considered a day of service in the community. 

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