Licensed Customer Service Associate (47598)

We are seeking a dedicated and enthusiastic Licensed Customer Service Associate to join a professional insurance team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, resolving issues, and ensuring a positive experience with the agency. Those who have a passion for helping others in a rewarding environment, hold a Property and Casualty license, and thrive in a fast-paced environment, apply today! 

Work model:

• On-Site
• Monday - Friday
• 8:00 AM - 5:00 PM

• Answering calls and responding to customer inquiries and updates
• Accessing customer accounts and policy schedules
• Providing customers with detailed information about policies and products
• Recommending available products and quoting policy and rate updates
• Keeping client information and conversations updated in the company system
• Communicating internally with agents for any escalated or urgent matters

• High school diploma or GED required
• Current P&C license required
• Min 2+ years of experience in a customer service capacity within personal lines insurance
• In-depth knowledge of insurance products and policy schedules
• Friendly and professional demeanor
• Excellent communication and interpersonal skills
• Excel in a fast-paced environment
• Ability to work within database systems and top-of-the-line industry platforms
• Sound judgement with the ability to effectively and efficiently identify problems and work toward solutions