Business Relationship Support Representative (CSO2) - GPL

NOTE: This job was posted to the West Des Moines Chamber Job Board by one of our member businesses and is not a job available at the West Des Moines Chamber.

About the job
About This Role

Wells Fargo is seeking a Business Relationship Support Representative (CSO2) to join the WellsOne Commercial Credit Cards team within Global Payments & Liquidity (GPL). WellsOne Service Center supports commercial credit card holders with general inquiries related to their card programs while delivering exceptional customer service.

In This Role, You Will

Oversee overall customer experience
Produce loan reports and forms related to initiation of the documentation process-this doesn't pertain to this job
Assist in financial statement analysis for non-complex relationships
Handle customer issues and assist in decisions with business client managers
Help with customer associated risk management
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Knowledge and understanding of treasury management products and services
Call Center experience
Excellent customer service experience with previous client contact
Excellent verbal, written, and interpersonal communication skills
Ability to work in a fast paced, deadline driven environment
Proven problem solving and decision-making skills
Strong organizational, multi-tasking, and prioritizing skills
Intermediate Microsoft Office, including Excel, Word and Power Point
Experience with Service View
Proven ability to partner with internal and external partners to meet the needs of the customer
Well organized with attention to detail
Ability to work in a close team environment

Job Expectations

This position is not eligible for Visa sponsorship
This position is a hybrid work model. Must be willing to work out of the posted location's office approximately 3 days a week
Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process

Posting End Date:

3 Mar 2026

Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment And Hiring Requirements

 Third-Party recordings are prohibited unless authorized by Wells Fargo.
 Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Reference Number

R-517743