Client Services Representative (47898)

Do you have a background in customer service or a call center environment? This position may be right for you! Palmer Group has partnered with an established Iowa client to fill the Client Services Representative role. This is an exciting opportunity to join a company with an incredible culture, supportive leaders, managers who truly care, and strong future growth potential. If you're looking to build a meaningful career in a positive environment, apply today!

Work model:

• Hybrid
• Monday - Friday
• 8-hour shift between 9:30 AM and 6:00 PM

• Address inquiries in a call center environment by making or receiving calls to answer questions and resolve processing and cardholder issues
• Work online to resolve questions and troubleshoot terminal issues
• Reconcile a merchant statement accurately
• Work actively to complete the installation of merchant equipment
• Implement various tracking and reporting systems to monitor merchant activity, document merchant interactions, and inquiries on the network system

• High school diploma
• Associate or bachelor's degree is preferred but not required
• 1+ years of related experience, preferably in a call center or other direct customer response
• Outstanding analytical, problem-solving, and decision-making skills, and great interpersonal skills