Patient Accounts Supervisor - Full Time

Looking for a career where you love what you do and who you do it with? You’re in the right place.

Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.

By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.

Think you’ve got what it takes to join our TIC team? Keep reading…

A day in the life…

Wondering what a day in the life of a Patient Accounts Supervisor at The Iowa Clinic might look like?

As the Patient Accounts Supervisor, you will lead and develop a high-performance patient accounts team responsible for managing inbound/outbound inquiries, escalated disputes, and payment collections. You’ll oversee daily operations—ensuring service-level targets are met—coach staff on systems and conflict-resolution techniques, monitor key performance indicators, and drive continuous process improvements.

Job Duties And Responsibilities
 

• Oversee daily patient accounts operations, ensuring inbound/outbound call, chat, and email coverage and timely resolution
• Coach and mentor staff on billing systems, medical terminology, and conflict-resolution techniques
• Facilitate and oversees the training and orientation of employees and provides day-to-day operational supervision of assigned staff. Leads in hiring new employees, employee evaluations and employee corrective action as appropriate.
• Handle escalated billing disputes and complex account issues; negotiate solutions and de-escalate conflicts
• Monitor and report on team performance metrics (call volume, handle time, resolution rate, collection goals) and drive improvements
• Monitors and facilitates files being sent to outside agencies/vendors. Confirms that files sent balance to files received.
• Audit account documentation for accuracy and compliance with HIPAA and billing regulations; escalate systemic errors
• Coordinate staffing schedules to meet service-level targets and manage peak volume periods
• Analyze aging receivables and payment-plan adherence; recommend process enhancements
• Collaborate with revenue cycle, clinical, and insurance teams to resolve cross-functional billing issues
• Lead process-improvement initiatives to boost efficiency and patient satisfaction
• Maintains working knowledge of the duties and responsibilities of Patient Accounts and can perform the functions in the event of an absence or increased workload.
   

Knowledge, Skills and Abilities Required:
 

• Demonstrate ability to effectively communicate both orally and in writing.
• Ability to direct the work of others while personally handling multiple tasks in a variety of situations.
• Must be proficient in Microsoft office applications including Word, Excel, Outlook, etc. in addition to keyboarding and 10-key.
• Requires organizational and self-motivational skills with ability to prioritize and manage multiple tasks.
• Ability to remain calm in stressful situations and focused amid constant interruptions in a fast-paced environment.
• Excellent attention to detail with a focus on accuracy and quality.
• Ability to assess situations, make informed decisions and work within delegated authority.
• Ability to think independently and use good judgement for situations which require initiative and innovation to appropriately resolve and escalate issues.
   

This job might be for you if…

Minimum Job Qualifications

Education: High school diploma or equivalent required.

Licensure/Certification: None

Work Experience: Minimum 5 years’ experience in a healthcare environment and 2 years supervisory experience required. Medical billing, patient collections, and customer service experience preferred. Working knowledge of medical terminology required.

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What’s in it for you
 

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing
• Employee incentives to share in the Clinic’s success
• Generous PTO accruals
• and paid holidays
• Health, dental and vision insurance
• Quarterly volunteer opportunities through a variety of local nonprofits
• Training and development programs
• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
• Monthly departmental celebrations, jeans days and clinic-wide competitions
• Employee rewards and recognition program
• Health and wellness program with up to $350/year in incentives
• Employee feedback surveys
• All employee meetings, team huddles and transparent communication