IT Help Desk Technician
About the job
Care Initiatives is seeking an IT Help Desk Technician to join our team! As the largest single operator of quality nursing homes in Iowa, Care Initiatives has over forty (40) skilled nursing communities, seven (7) hospice offices (and growing!), plus our own internal staffing agency. We are committed to providing exceptional care and support at every stage of the healthcare journey.
The IT Help Desk Technician is a full-time position that is a great entry-level opportunity for someone with exceptional customer service & communication skills. Our IT & Informatics Department is located in West Des Moines, Iowa just a few miles from our Corporate Office and proudly supports our 50+ locations.
Key Responsibilities
- Provide phone/email support to employees with strong troubleshooting abilities to assist with technical support.
- Use on hand resources to solve problems independently and find resolutions for employees.
- Provide clear communication and follow up on incidents to ensure that they get solved.
- Document incidents fully to prevent re-work by support staff.
- Ability to manage work independently, escalating when needed to appropriate teams or leadership.
- Potential periodic travel to locations in Iowa to provide technical support.
- 1-2 years of high-volume/fast paced customer service experience
- Strong verbal & written communication skills
- 2 year AA degree or higher education completed
- Experience with Microsoft Office Products
- General knowledge of common helpdesk practices; IT systems, operating systems, and desktop support
- Experience with Microsoft Active Directory, strongly preferred.
- Competitive compensation: Our team members earn an extremely competitive wage.
- Comprehensive benefits: Eligible employees can choose from our affordable and robust benefit options, including medical, dental, vision, retirement savings, PTO, and more.
- Dayforce wallet: Access your pay as you earn it, eliminating the wait for your paycheck.
Committed to attracting and retaining a diverse staff, Care Initiatives will honor your experiences, perspectives, and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
Care Initiatives is an Affirmative Action and Equal Opportunity Employer. Care Initiatives complies with applicable federal civil rights laws and does not discriminate based on race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, gender expression, marital status, parental status, genetic information, protected veteran status, or any other characteristic protected by law.
