Client Service Specialist
Responsibilities will include:
- Ensure the highest level of customer satisfaction by partnering with team members and program support to meet contract-specific service level agreements and successfully performing responsibilities as defined by the assigned contract(s).
- Customer support may include answering general inquiries, troubleshooting issues, scheduling/rescheduling assessments, and other administrative responsibilities as assigned.
- You may refer more complex calls to appropriate team members.
- Demonstrate professionalism through written and verbal communication with both internal and external customers, using multiple communication methods.
- Provide general office support.
- May perform data entry into database within specified timeframes.
- Prepare and distribute applicable correspondence from multiple sources to external participants following standard operating procedures and quality standards, to meet contract requirements.
- Listen to concerns, analyze information, recommend solutions, and confirm customer satisfaction.
- Work as an engaged team member to provide feedback, suggest improvement, and work with leadership to achieve company and employee-owner goals.
- No 3rd parties at this time.
- High school diploma and/or equivalent.
- 1 - 2 years experience working in a customer service environment.
- Demonstrated experience working in a fast-paced and deadline-driven environment.
- Excellent verbal and written communication skills.
- Intermediate PC skills.
- Proficiency in all Microsoft Office products.
- Ability to triage issues and handle multiple tasks at the same time. Keyboarding is equivalent to 50 words or more per minute.
- Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential.
- Call center experience preferred.
- Health care or insurance experience preferred.
- Bilingual skills preferred.
