Technical Support Analyst (46028)
This opportunity is for one of our clients in the medical industry. They offer a family-friendly, fast-paced work environment to keep you challenged. If you meet these qualifications, contact us to discuss your possible career as a Technical Support Analyst.
Work Model:
- On-Site
What you will do:
- Provide technical support fielding questions from internal end-users
- Troubleshoot technical issues related to Windows 10/11, connectivity, printers, proprietary applications, and other related IT systems or hardware
- Provide documentation for all calls and track tickets to completion with end-users, following up until resolution
- Provide training and support to end-users over the phone
What you will need to be successful:
- Associate or bachelor's degree in information technology
- 1+ years of experience providing technical support
- Strong customer service skills
- In-depth knowledge of supporting and troubleshooting Windows 10
